- Refund for Charge Back Transaction: In the event there is any claim for/ of charge back by the Client/Payer for any reason whatsoever, such Client/Payer shall immediately approach RSAS with his/ her claim details and claim refund from RSAS alone. Such refund (if any) shall be made only by RSAS via payment gateway or by means of a demand draft or such other means as RSAS deems appropriate. No claims for refund/ charge back shall be made by any Client/Payer to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
- In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
- Refund for fraudulent/duplicate transaction(s): The Client/Payer shall directly contact RSAS for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by RSAS alone in line with their policies and rules.
- Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the Client/Payer shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options: i. In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact RSAS via e-mail or any other mode of contact as provided by RSAS to confirm payment. ii. In case the Bank Account is not debited, the Client/Payer may initiate a fresh transaction to make payment.
- If any refund is authorized and approved by RSAS, the same shall be refunded within 15 days of such approval through the same mode of payment or any other mode of payment deemed fit. However, such refund is subject to communication and approvals from RSAS’s management.